Protection of Personal Information (POPI) Act Compliance Notice

At Robin Trust, we are committed to protecting the privacy and personal information of all our clients, learners, employees, and website visitors in accordance with the Protection of Personal Information Act, 2013 (POPIA). We take care to collect, use, store, and share personal information responsibly and securely.

Information We Collect

We may collect personal information including, but not limited to:

  • Your name and contact details (such as email address, phone number, and postal address)
  • Identification details (such as ID number or passport number)
  • Payment and financial information (where relevant)
  • Other information necessary to provide our services or fulfill legal obligations.

How We Use Your Information

We process your personal information for specific, lawful purposes, including:

  • Delivering and improving our care and training services
  • Communication and customer support
  • Compliance with legal and regulatory requirements
  • Marketing and promotional communications (only with your consent

Security and Storage

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or damage. Your information is stored securely and retained only for as long as necessary for the intended purposes or as required by law.

Sharing of Personal Information

We do not sell or rent your personal information. Your data may be shared with trusted third parties who assist in providing our services, always under strict confidentiality agreements and only where necessary.

Your Rights

Under the POPI Act, you have the right to:

  • Request access to personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information for direct marketing
  • Lodge a complaint with the Information Regulator if you believe your rights have been violated.

Promotion of Access to Information (PAIA)

  • Robin Trust supports transparency and the right of access to information as set out in the Promotion of Access to Information Act, 2000 (PAIA).
  • Individuals have the right to request access to certain records or information held by Robin Trust, provided such access is not prohibited by any applicable law.
  • If you wish to request access to your personal information or other records in terms of PAIA, please contact our Information Officer.

Information Officer: Gerard Hillman
Email: gerard@robintrust.org.za