Professional care in the comfort of your own home
Our commitment to quality
Is care giving services covered by medical aid?
This depends on your medical scheme rules and tariffs. Robin Trust is registered with the Board of Healthcare Funders and many of South Africa’s medical schemes. Depending on each client’s medical aid plan, our practice number allows clients to claim back from their medical aid funds where cover applies for Care@Home services. Kindly contact your medical aid to confirm if care services are covered by your medical plan.
How soon after consultation is a carer assigned to a client?
Within 24 hours of receiving an enquiry a carer can be assigned provided an assessment was done at a fee and a deposit paid.
Do all carers have a reference?
All Robin Trust carers are employees of the Robin Trust Care@Home agency and we stand as their reference. Where there are exceptions, interviews and reference checks are carried out in line with the normal employment process.
Do carers provide cooking and cleaning assistance?
Carers can assist with basic housekeeping and meal preparation, but their primary role is patient care.
Do carers have to live in?
A carer will only live in on request of the client.
Do I provide meals for the carer?
Our carers provide their own meals, but clients are encouraged to provide tea and coffee and access to facilities for meals to be heated up on each shift.